FAq & Policies
Frequently asked questions about Pure & Green Cleaning
What areas do you serve?
We work in Metro Nashville, primarily East Nashville, Madison, Hermitage and Old Hickory areas. If you have a question about being within range for service, send an inquiry.
What products do you use?
We use only certified non-toxic cleaners. These products are backed by research and are as effective as they are safe. I'm happy to provide an ingredient list for each individual product used.
All products are free during a service and provided by us unless you prefer we use products you have at home.
Do I need to be home during a clean?
We're happy to provide your service either way. If you wont be home, just leave a key or code so we can access the space while you're away.
What services do you not offer?
We do not do dishes, clean backyards or grassy areas, spots outside of normal reach, move large furniture, or dispose of excessive amounts of trash. We can also not clean outdoor/exterior windows, mold, biohazards, pet waste, and insect or rodent problems.
Are you Insured?
Yes we are licensed and insured.
Payment/When do I pay?
We accept Venmo, Zelle, Cash or Check.
Company Policies
To ensure a smooth and professional experience, please review the following policies:
1. Access & Entry
Clients must ensure our team has access to the property at the scheduled time. If we are unable to enter, a cancellation fee may apply.
If a key, lockbox, or alarm code is provided, it will be stored securely and used only as instructed.
2. Cancellations & Rescheduling
Appointments must be canceled or rescheduled at least 24 hours in advance.
Same-day cancellations are subject to a 50–100% service fee depending on timing and travel incurred.
3. Payment Policy
Payment is due on the day of service unless otherwise arranged in writing.
We accept zelle, venmo, cash or check.
Late payments may incur a late fee of 10% after 7 days.
4. Service Limitations
We do not wash dishes or handle dish-related tasks.
We do not move heavy furniture/appliances, clean biohazards, handle mold, or treat pest infestations.
Please inform us of any hazardous areas in advance.
5. Damage & Liability
Our team is trained to care for your property. If damage occurs, report it within 24 hours of service for review.
We are not liable for pre-existing damage, unsecured valuables, or fragile items not removed prior to cleaning.
Unsafe, unsanitary, or hostile environments may result in refused or paused service.
6. Satisfaction & Refund Policy
We strive for high-quality service. If you're not satisfied, you must notify us within 24 hours of the cleaning.
We do not offer refunds, but we will make every effort to resolve the issue, including a re-clean if appropriate.
Issues reported after 24 hours may not be eligible for resolution.
7. Client Property & Conduct
Please secure or remove fragile or valuable items before our arrival.
Booking our services confirms your acceptance of these policies.
Thank you for trusting The Village Clean Co.— we’re committed to delivering dependable, respectful, and professional service.